TERMS OF USE

 

Shipping

We offer local pickup or shipping to all customers within Australia. If selecting this option, goods are sent using either TNT Couriers or Australia Post Regular delivery services. For orders received prior to 12pm Eastern Standard Time, goods are usually dispatched on the same day, but we cannot guarantee this and advise customers to allow sufficient time to receive goods, as it can take up to 48 hours to dispatch goods during busy periods. Not all items are kept in stock. This usually relates to higher priced or specialised equipment, and therefore a lead time can be experienced. In cases where a lead time of more than 7-10 days is expected, we will email you and advise of this, in order to ensure that you are made fully aware, prior to processing payment. If you require any item urgently, we would advise you to contact us and confirm stock levels. Items not in stock will have a lead time of usually no more than 5 business days. TelecomTest Solutions is not responsible for loss or damage of your goods in transit, but will pursue any claims on your behalf against the carrier if necessary, with photographic evidence supplied by the purchaser.

 

Payment

We have full EFTPOS facilities, and will also accept Visa and MasterCard (1.5% surcharge). All orders for non-account customers must be fully paid for prior to dispatch. For account customers, our terms are net 30 days. All goods remain the property of TelecomTest Solutions, until paid for in full and the customer will be deemed to have accepted TelecomTest Solution’s conditions of sale.

 

Returns & Warranty

All goods carry a 12 months manufacturer’s warranty (excludes batteries), unless otherwise stated at the time of purchase. If a  product is deemed faulty, due to workmanship, it will be repaired or replaced. You must inform us, should you wish to return the item to us for repair or replacement by submitting an RMA (Return Material Authorization) https://telecomtest.com.au/rma-request/ explaining the problem. Products must be in the same condition you have received them and in the original packaging. TTS will acknowledge your support request via email and issue you with a returns RMA number if the item is deemed to be returnable due to fault.  Damaged or worn items will not be accepted, other than a warranty issue. Misuse or breakages will NOT be accepted for warranty return If an item is received in a non-working condition.  TelecomTest Solutions shall bear only the cost of repair or replacement. Should this not be possible for reasons beyond our control, all additional costs will be for the customer’s account. A decision to accept or refuse a non-warranty return is at the complete discretion of TTS.  Definition of faults is in the discretion of TTS and Damage resulting from natural wear, improper maintenance, failure to observe the operating instructions, excessive strain, unsuited consumption material, improper environmental and mounting conditions are excluded from this warranty. The warranty expires if the customer or a third party modifies or repairs the product without TelecomTest Solutions written consent. Please note that no refund will apply in returned items not bearing a returns number issued by us. Return shipping cost will also be the responsibility of customer.

Please Note: Many of our products are niche by their nature and have to be specially ordered and configured. Due to this, we cannot accept any cancellations once we have placed an order for equipment with the manufacturer. Customers are advised to check lead times if equipment is urgent, and allow sufficient time for order processing, shipping and product familiarization. TTS are not liable for delays to lead times which are outside of our control. This applies for product sales regardless of whether they are online or by other means.

The above conditions do not affect the customers statutory rights, which cannot be excluded under Australian Law.

By placing your order for goods, this constitutes agreement of these terms and conditions.

 

Returns Shipping Instructions

 

Once you have submitted an Returns request and have been issued with an RMA number, Clearly label all boxes with TTS’ address listed below including your RMA number.

Attn: Technical Support (RMA Number xxxx)

TelecomTest Solutions

11/477 Warrigal Road,

Moorabbin, Victoria 3189

Australia

Tel: 1300 468 469

Email: info@telecomtest.com.au

 

(Please state “Goods Being Returned for Repair” and $100 per unit on the Invoice if required.)

Please DO NOT send power supplies, power cords, manuals, cables, SFPs, pouches or carrying cases with the units unless specified by our Support team to do so. The Customer is responsible for the cost of shipping the RMA product to Telecom Test Solutions, including any customs clearance if applicable.  Products will be returned from Telecom Test Solutions to the customer via standard courier service. Alternate means of shipment may be requested by the customer and may be subject to additional charges.